Zak's Resume

Table Of Contents

  1. Apple Computer, Inc.
  2. Hall Kinion & Associates
  3. MCI WorldCom Direct
  4. Chipshot.com
  5. AllMac Corporation
  6. The Good Guys
  7. 89.3 KLEL FM Radio

A. Zachary Krakov
120 Carlton Avenue #17
Los Gatos, CA 95032
(408) 402-0403 -or- (408) 420-6110
[email protected]

Apple Computer, Inc
June 2000 - February 2001
Interconnectivity Systems Test Engineer
  • Performed functional testing of many different software and hardware configurations. Generally testing the most recent, major software titles, and reporting any issues experienced during these tests. Configured hardware in a matter to emulate what the average professional user would experience.
  • Reported any issues found into a bug tracking system, which classified problems, and directed issues to the appropriate engineers to oversee their development, and remedy any problems that were outstanding. Regression was performed to isolate exactly where the problem was occurring, and identified where the problems were occurring to assist the development team.
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    Hall Kinion
    December 1999 - June 2000
    Technical Recruiter/Account Manager
  • Duties included calling on internet related companies in need of technical contractors for project implementation and deployment, setting visits with potential clients, presenting the services of the company to executive level officers, presenting qualified candidates to clients, negotiating contracts, and closing clients on candidates best suited for their current needs.
  • Performed 60-100 cold calls a day out to potential clients, spoke with vice presidents, chief technical officers, senior engineers, hiring managers, and human resource representatives about the talent they needed to supplement their current workforce.
  • Recruited candidates from multiple sources with skill sets that client companies needed for their general staffing augmentation. Interviewed junior to senior level engineers, developers, technical writers, and quality assurance candidates about their skills and motivations, and sought to provide them with an opportunity best suited to their talent and personality.
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    MCI WorldCom Direct
    September 1999 - December 1999
    Account Executive/Outside Sales
  • Basic duties included outside sales, account management, verbal and visual presentations to business owners, qualifying customers, and prospecting of accounts. Cold-calling to numerous businesses in an assigned territory. Presenting the products carried by the company to decision-makers and taking necessary actions to outfit businesses with the products best suited for their needs. Produced proposals and presentations to show customers the benefits of changing their telecom services. Explained business advantages and technical capabilities of company's most complex products and services to new customers.
  • Configured telecommunication systems for businesses to compliment their volume of calling needs. Maintained a working relationship with accounts to upgrade their services when needed. Provided personal customer service to existing accounts. Operated virtually unsupervised, with occasional contact with my superiors.
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    Chipshot.com
    June 1999 - September 1999
    Customer Service Representative
  • Basic duties included taking inbound customer inquiries via email or by phone. Provided customers with answers to frequently asked questions regarding order status, shipping status, order specifications, customer problems, and issues. Helped customer with choosing the right products for their specific needs. Configured and consulted customers on the right measurements for the products they were purchasing. Tried to maintain a working relationship with numerous customers to insure that they received the best overall service possible.
  • Provided an initial point of contact for customers who had problems, and, tried to satisfy the customer's needs before management had to be brought into the scenario. Produced a training manual for the shafts that the company carried. Provided upper management with main customer issues, so that a suitable course of action would follow to correct the problems being experienced. Provided technical support to customers new to the e-commerce realm.
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    AllMac Corporation
    June 1998 - May 1999
    Technical Support Specialist/Inside Sales Representative
  • Basic duties include taking incoming sales calls, placing outbound sales calls, as well as cold-calling all over the Nation to promote the business and gain clientele. Placing quotes in the database for potential customers, and faxing out quotes to businesses and educational institutions. Then following up on quotes that hadn't been closed.
  • Maintained several major corporate accounts with educational institutions and businesses, both domestic and foreign. Strived to maintain a healthy and positive customer relationship with daily checkups to these clients. Handled accounting procedures by setting up potential clients with applications, processing the pending accounts, and setting up terms with approved customers.
  • Other duties included providing support to the technical support team by performing installations of hardware into computer systems, diagnosing systems, and repairing systems after diagnosis. Provided support and answers to frequently asked questions to incoming customers at the front counter.
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    The Good Guys
    December 1995 - August 1997
    Certified Mobile Electronics Installation Specialist/Sales Counselor
  • Applied knowledge of consumer electronics to inform customers of the features and benefits to certain electrical components, and close potential sales. Provided the primary sales team with technical knowledge of the products, and ideal positions for the installation. Designed audio and multi-media systems to match the customers needs.
  • Supervised the installation team, and provided my experience with maintaining a well-managed shop environment. Performed electrical diagnostics on all automobiles, sought to maintain an accident free shop, and scheduled appointments for installations.
  • Performed various installations ranging from basic car stereo installations, to highly complex multiple amplifier and multiple speaker systems, Crossover networks, Digital Signal Processing, Global Positioning systems, Cellular Communications, Automobile security systems, and Multi-Media applications.
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    89.3 KLEL FM Radio
    September 1992 - June 1994
    Promotions Director/Disk Jockey
  • Produced promotional station activities such as public awareness campaigns, contests and give-aways. Objectives included high profile station promotional and advertising activities. Produced, directed, and supervised remote broadcasts, as well as live promotional concerts and performances.
  • Produced and maintained a 4 hour radio show which broadcast twice a week. Experienced in both analog and digital recording, editing, producing and copying. Also experienced in 16-bit sampling, signal processing, and mixing board mastering and copying.
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    References Available Upon Request