Define & test software and hardware systems while honing the strategic marketing goals of a company and improving the experience for the end-user, at a salary commensurate to my skill level, performance, and responsibility.

• 6 years of software/hardware quality assurance experience.
• 6 years of web application development experience.
• 5 years of network, server/client, and database administration experience.
• 1 year of executive level management experience.
• In-depth knowledge of software/hardware testing methodologies and product lifecycle development.
• In-depth knowledge of Macintosh, Linux, Unix, and Windows software/hardware.

Worked as an Information Technology field technician and network administrator for the engineering division, providing support to numerous engineering teams in twenty-six locations worldwide. Troubleshot, isolated, and pinpointed problems associated with Apple, BlackBerry, Cisco, Dell, HP, IBM and numerous other workstations and mobile devices, network devices and appliances. Solved complex operating and file system software problems associated with Mac OS X, Red Hat Enterprise Linux, Ubuntu Linux, Windows XP Professional and Windows Server 2003. Worked heavily with the Google Video team to support their (Final Cut Pro) video and (Logic) audio editing workstations. Generated bug reports and knowledge base articles to facilitate knowledge amongst the engineering teams and solve problems with third-party and OEM software and hardware configurations.

Deployed and implemented new servers and end-user workstations to facilitate productivity and data acquisition. Administered, maintained and deployed MySQL, Oracle, and FileMaker Pro databases servicing internal tracking, reporting, and metric software applications. Developed, produced and published web applications and web content to numerous internal web sites using SSH, FTP, WebDAV, HTTP, PHP, MySQL, HTML/XHTML/DHTML, CSS, Java Applets, Java, JavaScript, DOM, Flash and Shockwave and PERL.

Maintained senior management administrative workstations and mobile devices. Communicated and discussed information technology strategies and forecasts to third-party vendors and numerous internal departments. Supported a group of more than 3000 hardware and software test engineers, engineers, and end-users. Developed and deployed database web applications using PHP, Perl, and MySQL for departmental storage and reporting of statistical project data. Provided personnel with hardware/software support and assets.

Worked as a hardware and software quality assurance engineer for the World Wide System Test Engineering and Multimedia departments. Isolated, regressed, and pinpointed problems associated with Apple hardware and software components/drivers, Mac OS X and Mac OS X Server, third-party applications, and pro applications. Generated bug reports based on the results of testing initiatives, and worked with engineers throughout Apple to fix identified problems. Generated analysis reports to further understand the successes and failures associated with hardware and software projects/products.

Administered 60+ servers for three international locations, Cupertino, USA, Cork, Ireland, and Tokyo, Japan. Deployed and implemented new servers to facilitate productivity and data acquisition. Administered, maintained and deployed Openbase, MySQL, Oracle, and FileMaker Pro databases servicing internal tracking, reporting, and metric software applications.

Supported a group of 150 hardware and software test engineers, engineers, and end-users. Maintained several backup servers providing data backup for individual users and all file and database servers. Developed and deployed database web applications using PHP, Perl, Openbase, and MySQL for departmental storage and reporting of statistical project data. Provided personnel with hardware/software support and assets.

Worked as a network administrator and Microsoft Windows Certification Engineer for the World Wide System Test Engineering and Multimedia departments. Certified Apple Storage Area Network (SAN) RAID array data storage systems for use with Microsoft Server 2004 Standard, Enterprise, and Data Center Editions. Administered 60+ servers for three international locations, Cupertino, USA, Cork, Ireland, and Tokyo, Japan. Deployed and implemented new servers to facilitate productivity and data acquisition. Administered, maintained and deployed Openbase, MySQL, Oracle, and FileMaker Pro databases servicing internal tracking, reporting, and metric software applications.

Supported a group of 150 hardware and software test engineers, engineers, and end-users. Maintained several backup servers providing data backup for individual users and all file and database servers. Developed and deployed database web applications using PHP, Perl, Openbase, and MySQL for departmental storage and reporting of statistical project data. Provided personnel with hardware/software support and assets.

Maintained senior management administrative workstations and mobile devices. Communicated and discussed information technology strategies and forecasts to third-party vendors and numerous internal departments.

Worked as a network administrator for the World Wide System Test Engineering department on a contract basis. Administered 80+ servers for three international locations, Cupertino (USA), Cork (Ireland), and Tokyo (Japan). Deployed and implemented new servers to facilitate productivity and data acquisition. Administered, maintained and deployed Openbase, MySQL, and FileMaker Pro databases servicing internal tracking, reporting, and metric software applications. Developed and deployed database web applications using PHP, Openbase, and MySQL for departmental storage and reporting of statistical project data.

Maintained senior management administrative workstations and mobile devices. Provided personnel with hardware/software support and assets. Leveraged technology solutions and forecasts for third-party vendors and numerous internal departments.

Worked as software quality assurance engineer on the Microsoft Office for Macintosh suite on a contract basis, focusing on Entourage. Performed isolation, regression, & debugging of problems associated with Mac OS X, TCP/IP, HTML/Rich Media and Plain Text messages, POP, IMAP, Exchange, PPP, and LDAP servers, contacts databases, personal scheduling/calendar events, print rendering, server/client data synchronization, messaging, calendar, and contact technology.

Generated bug reports for engineering in a tracking database. Developed test cases, test plans, test scenarios for client/server environments, and operating system / application stress tests. Participated in team forecasting, triage, and post-mortem meetings, and provided insight into developing better software through research and end-user observations.

Worked as a contract software quality assurance engineer on Internet Explorer for Macintosh. Performed isolation, regression, & debugging of problems associated with Mac OS X, Mac OS 9.x, 8.x, HTML, JavaScript, Java, CSS, QuickTime streaming media, server and client side environments / code, and browser user interface.

Developed client/server side web pages/scripts for test and verification. Used JavaScript, HTML, CSS, DHTML, Flash and Shockwave, QuickTime, Windows Media Player, Real Player, and Java. Verified and tested text editing and rendering behavior, multi-format image file rendering and positioning. Configured numerous web servers to emulate customer server configurations.

Worked as a contract interconnectivity systems test engineer on Mac OS 9 and Mac OS X operating systems for the System Test Engineering department. Used debugging software to pinpoint problems associated with third-party hardware and software configurations. Generated reports of discoveries for engineering. Created functional test cases for numerous professional and end-user configurations.

Regressed problems found with ATI components (graphics accelerator cards/software), Nvidia, VooDoo, RAVE, OpenGL, Digital Video, and TFT/CRT displays.

Specialized in recruiting senior networking candidates. Network engineers, Unix systems administrators, NT systems administrators, storage area network administrators, network security specialists, and eCommerce infrastructure administrators.

Provided Macintosh technical support to professional, and educational markets. Specialized in trouble-shooting hardware, networking, web, and desktop publishing issues. Trouble-shooting and repairing hardware: CPUs, logic boards, memory, power-supplies, analog boards, mass storage, optical drives, and peripherals.